Your Privacy Matters
Privacy Policy
We are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
Last updated: January 15, 2025
Table of Contents
This Privacy Policy applies to SolanaFireplaces ("we," "us," or "our") and governs data collection and usage. By using our website, you consent to the data practices described in this policy.
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, and mailing address
- Payment information (processed securely; we do not store full card numbers)
- Order history and product preferences
- Communications with our support team
We also collect information automatically when you visit our site, including IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to inquiries
- Personalize your shopping experience and show relevant products
- Send promotional emails (you may opt out at any time)
- Improve our website, products, and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers — payment processors, shipping carriers, email platforms
- Analytics providers — to understand site usage (data is anonymized)
- Legal authorities — when required by law or to protect our rights
4. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
Required for the site to function. Cannot be disabled.
Help us understand how visitors interact with our site.
Used to deliver relevant advertisements.
You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliant payment processing, regular security audits, and restricted access to personal data. While we take every precaution, no method of transmission over the Internet is 100% secure.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- →Access the personal data we hold about you
- →Request correction of inaccurate data
- →Request deletion of your personal data
- →Opt out of marketing communications at any time
- →Request data portability
To exercise any of these rights, contact us at info@solanafireplaces.com.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.
8. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes by posting the new policy on this page with an updated "last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related questions or requests, contact our Privacy Officer: